WELCOME
TO HWS
New!
Schedule
of Hino Motors Spring Holidays
From
April 26th, 2025
To May 5th, 2025
*We would
like to inform you that organization of warranty policy group has changed as of
Feb. 2025.
If you send an email to
the shared email address, it will be forwarded to all PIC below.
Shared email address: qa_warranty_inquiry@hino.co.jp
Mr. Tetsuya Nakata,
Manager (tetsuya.nakata@hino.co.jp)
Mr. Katsuyuki
Sato, Manager (kat2.sato@hino.co.jp): North
America, Latin America & Caribbean countries, Africa
Ms. Shiho Honma (shiho.honma@hino.co.jp): Asia, Europe,
Oceania, Middle East
*We would
like to inform you that HWS has changed from IE to Edge, and it can be used on
edge.
If you have any
problems, please contact the above PIC.
*Important
information for the last two digits gphenomenon codeh of warranty code.
The phenomenon code
"98" can only be used for campaign claims (i.e., A****, B****, D****)
designated by HML.
In case of application
claim that you enter "98" in the phenomenon code and the authorized
designated campaign number in process number column is blank, please note the
claim will not be able to accept by HML.
*Important
information for gwarranty claim application during the
epidemic period of Coronavirus (COVID-19)h have been uploaded to HWS, please
download and confirm it.
If you have any
questions, let us know.
Here are the reference
number and subject of the letter.
- Reference Number:
TSW-20200427-1
- Re: Warranty claim
application during the epidemic period of Coronavirus (COVID-19)
*Our company
will handle the personal information you provide to use the Hino HWS service in
accordance with laws and regulations regarding the protection of personal information,
guidelines established by the government, guidelines established by the
Personal Information Protection Commission, and other norms. Handle it
appropriately. Please note that our company's personal information protection
policy (https://www.hino.co.jp/law.html) applies to matters not stipulated in
this policy.
1. Purpose
of Use of Personal Information
We will use
the personal information you provide for the following purposes:
EProviding
this service
ENotices
regarding new products, new services, campaigns, etc. via our website and
email, etc.
EPlanning,
development, improvement, and research aimed at improving the quality and
reliability of our products and services
EMarketing
research to provide our products and services at more appropriate prices and
timing
EResponse to
inquiries regarding the above and the handling of personal information
2. Personal
information handled
The personal
information used in this service is as follows.
EHino HWS
user name and password
EEmail
address
EIP address
of the device used, VIN number, Terminal identification information
Hino HWS
search history does not contain any information that could identify an
individual, but if the individual is identified by comparing it with
information held by our company and used within the scope of the purpose of use
specified in 1 above.
3. Provision
of personal information to third parties
Based on
your consent to this policy, we may provide your personal information to our
group companies and sales companies.
4. Security
management measures for personal information
For details
on the safety management measures taken by our company, please contact us at
the contact information listed above.
December 1,
2024
Hino Motors
Co., Ltd.